State Farm® Insurance Agent Roger Fernando

"Whenever I call them, which has been a few times over the past two years, I have nothing but the easiest, best expereince. It is not just that they know what they are doing, which is a breath of fresh air, but they also put you at ease and explain to you without trying to pull anything over your eyes why it is a good idea. This should be the norm, but it is not. So thank you Roger Fernando, and Will who I spoke to today, for making this a good turstworthy expereince."

"After a recent "disaster " in our home, Maureen Burton of Roger Fernando's office called to find out what had happened. She then checked in daily until things were in motion with movers and demolition people. She acted as a go-between with our claims adjuster when we were having trouble getting answers. Maureen has gone above and beyond to support us and to let us know that she and her office have our backs. I have definitely felt much calmer know that we have the support of Maureen and the team at Roger's office during this stressful time! Thank you, Maureen!! 🧡"

"I had questions about the amount of my payment. It had changed a bit because of bundling my policy with my son-in-law's. The staff was so understanding and helpful to me, it was terrific. Thank you for helping this "old lady"!"

"Roger and his team have treated us well for many years. Thank you, Roger!"

"William is awesome So helpful to all my needs and questions!!!"

"I recently had my brand new car side swiped by an uninsured driver as well as not having a current registration. Will Fernando explained what to do in detail and basically held my hand through the process. Will was very patient and could not be more polite! Cudos to Will and State Farm."

"Friendly, personable service with each and every member, as if I’m a genuine real friend. Where do you encounter that today? HERE!"

"Everyone in this office has always been very helpful over 30 years of excellent service. Maureen has been exceptionally courteous, helpful with information and very patient in answering my questions. Excellent service all the way around."

"I want to share a wonderful experience I had recently with transferring vehicle policy out of state. The process was handled very efficiently by Will at the Roger Fernando State Farm Agency. Will took time to provide with options due to CA insurance rates. What was amazing was that the transfer was done in one phone call and Will promised to provide quote ny 2 pm and by 2 pm the quotes were ready for me to choose the best option available for me. Will also took time to look around for best possible discounts that saved quite a significant money. I give 10/10 to Will and their agency, Will is also super responsive proactively as well as answering my questions. If you are in San Ramon or vicinity, please contact Will. The agency takes pride in providing best customer service and that resonates with my experience so far."

"Excellent service, always available, professional."

"Thank god I have Roger and his team as my insurance agents! Maureen Burton will go above and beyond for her customers. I was in an accident on Monday and of course the other individual lied on their statement leaving me scrambling to prove my innocence. Unfortunately a claim adjuster was having a bad day and ruled against me. Knowing I was innocent Maureen Burton called the manager of that team and requested a new adjuster and essentially to start over with my side of the claim process. I had the opportunity to speak to the new adjuster who actually called the witness I had provided and was able to rule correctly in my favor. Without Maureen this was a very unfortunate event but with her help I was vindicated and the situation is at rest. Thank you everyone in Rogers office especially Maureen!"

"Roger has been my insurance agent for 20 years and I wouldn't think of going with anyone else! He and his staff are always friendly, helpful and responsive. Would recommend highly!!! Dianne Archer, San Ramon"

"Great customer service! Spoke to Will last week to help clear up some issues. Was really happy at the speed and dedication given to my case. Highly recommend"

"Roger in the team are extremely thorough and helpful. Kathy always follows through and is very detail oriented."

"State Farm has always been absolutely professional, approachable, expedient and extremely helpful in all encounters!! I am thankful for their service over the years. marilyn brown"

"Roger & William have been great to work with!"

"Roger and his team are professional, responsive and helpful. I've been doing business with Roger for more than 25 years. Auto, home, personal and business policies. I highly recommend!"

"Always polite, informative and helpful. First rate."

"Have worked with Roger Fernando for years, and that’s been great, and recently began working with Will Fernando, and he’s been great too. Very responsive and provide details and quotes in a way that’s easy to understand."

"Roger and his staff are the best to work with. Being an insurance agent, I turn to Roger when I can not help my clients out on their own insurance. He has give my clients the security of knowing that they are in good hands. Thank you all so much."

"The office staff is courteous, helpful, professional. They have helped me over the years with my insurance needs; auto and home."

"Can't say enough good things about the staff and agent. Very helpful, experienced and knowledgeable. Nice to have an agent instead of other companies that are hands off and all you get is an 800 number. Years ago someone hit me head on. When I called in to the office Roger's reaction was to make sure I was ok and if I needed anything. When the chips are down. you get what you pay for!"

"Roger has been my agent for close to 30 years. I couldn't be happier with him and his delightful staff❤️"

"On or about August 2021, I created a trust and paid my mortgage in full. I called my SF agent, inquiring whether I needed to make policy changes to reflect these milestones. I spoke with Kathy Marr from Roger Fernando’s San Ramon SF Office who professionally and in language I understood, made me aware that both my homeowner and automobile coverages were dangerously outdated and I was seriously at risk financially if anything were to happen. Of course she was right! Kathy treated me with respect and honesty and I gladly updated both policies and now sleep much more soundly. Thanks Kathy Marr for service above and beyond what I’ve been used to since beginning my insurance relationship with State Farm in 1977."

"Roger and Kathy are the best. They always make it easy to make changes to my auto, home and life policies and explain everything in a easy way I can understand. They are so good i convinced my whole family to switch over to State Farm"